Privacy Policy
Last updated: January 2026. This policy explains how Ridgemotorworks handles your personal information.
General Information
Ridgemotorworks ("we", "us", "our") operates the website ridgemotorworks.com and provides auto repair and mechanical services from our workshop at 25 Hidden Valley Rd, Berrimah NT 0828, Australia. We are committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
This Privacy Policy applies to all personal information collected through our website, contact forms, booking enquiries, email communications and in-person interactions at our workshop. By using our services or website, you acknowledge that you have read and understood this policy.
Personal information we may collect includes your name, phone number, email address, vehicle details, service history and any information you voluntarily provide through our enquiry or booking forms.
Data Handling
We collect personal information only when it is reasonably necessary for our business functions, including providing automotive repair services, responding to enquiries, processing bookings and maintaining service records.
How We Use Your Information
- To schedule and perform vehicle repair and maintenance services
- To communicate with you about appointments, quotes and service updates
- To maintain accurate workshop and invoicing records
- To improve our website and customer service experience
- To comply with legal and regulatory obligations
Data Storage & Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Data is stored on secure systems with access restricted to authorised personnel only. We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by Australian law.
Third-Party Disclosure
We do not sell or rent your personal information. We may share information with trusted third parties such as parts suppliers or payment processors only when necessary to deliver our services, and only to the extent required for that purpose.
User Rights
Under the Australian Privacy Act, you have the right to access the personal information we hold about you and to request correction of any inaccurate, incomplete or out-of-date information.
Your Rights Include
- The right to request access to your personal information
- The right to request correction of inaccurate information
- The right to make a complaint about how we handle your data
- The right to withdraw consent for marketing communications at any time
Contact for Privacy Enquiries
To exercise any of these rights or to raise a privacy concern, please contact us at ridgemotorworks@hotmail.com or write to Ridgemotorworks, 25 Hidden Valley Rd, Berrimah NT 0828, Australia. We will respond to your request within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.